My order was marked delivered but it’s not here.Updated 4 months ago

Oh no! You don't know where your package is? Don't worry, we're here to help! 

Be sure to check around your home and with neighbors/building management who may have collected the package for you.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to arrive.

If you still are unable to locate the package, please email our team.